Frequently Asked Questions at The Grand!
Find our Frequently Asked Questions below.
If your question is not answered, please contact our Grand Team via our enquiry form HERE and we will respond as soon as we can.
Please note, replies may be delayed over the weekend.
BOOKING QUESTIONS
How do I make a booking?
We are accepting bookings via our online booking system HERE.
For all large bookings of 12+ guests, please fill out the form on our ‘Contact’ or ‘Book a Table’ pages.
Do I require a booking for entry?
No, a booking is not required for entry & we are accepting walk-ins.
We are accepting walk ins in all of our spaces – Grand Stand, Front Bar, The Social & along our footpath.
What are your minimum booking sizes?
The minimum booking size in The Social, The Nook, Grand Stand & High Top Tables is 4.
The minimum booking size in The Den (booth seating) is 8.
All smaller groups are encouraged to walk in as we are accepting walk ins.
We are accepting walk ins in all of our spaces – Grand Stand, Front Bar, The Social & along our footpath.
Please note, all walk ins tables are subject to table availability.
What are your maximum booking sizes?
Our maximum booking size is 12 inside The Social & outside in Grand Stand.
The maximum amount of tables we can book per group is 2, accommodating up to a maximum of 24 guests across 2 tables.
For all large bookings of 12+ guests, please fill out the form at the bottom of this page.
Please note:
The Nook can fit a maximum of 5 guests per table.
The High Top tables can fit a maximum of 6 guests per table.
The Den can fit a maximum of 10 guests.
The date and time I am trying to book for is not appearing, are you booked out?
Yes, if your requested date and time does not appear, our bookable tables are fully booked.
However, we are still accepting walk-ins with over half of our tables allocated to walk ins only.
We have plenty of space for guests to stand and drink or sit on a walk in table.
I need to amend my booking, how do I go about this?
To amend your booking time, booking size or table location request please follow either of the below steps:
- Instant message our Grand Team on Open Tables (our online booking system)
- Email our Grand Team at bookings@grandhotelwarrandyte.com.au
Please note, you must have a pre-existing booking to complete the above.
BOOKING TIMES
What time can I book for lunch?
Our lunch booking times are:
12:00 pm, 12:30 pm, 1:00 pm, 1:30 pm & 2:00 pm
What time can I book for dinner?
Our dinner booking times are:
5:30 pm, 6:00 pm, 6:30 pm, 7:00 pm, 7:30 pm & 8:00pm
Is there a time limit on my table?
All lunch bookings have the table guaranteed until 5:00pm.
All dinner bookings have the table guaranteed until close.
You are welcome to stay longer if a walk in table is available.
Please note, all walk ins tables are subject to table availability.
VARIETY OF TABLES & ROOMS
What is a standard table?
A standard table is a low table with low chairs, with a backing.
These tables are positioned inside The Social, in both The Lower Deck and in The Eastern Room.
What is a high top table?
A high top table is a high table with high chairs, with a backing. These tables are positioned inside The Social, on The Upper Deck.
These tables fit booking sizes with 4 – 6 guests only.
I would like to sit inside the dining space of The Social (formally The Kerry Bar). How do I do this?
When making your booking online, please select either standard in The Lower Deck or Eastern Room, High Top in The Upper Deck, The Nook or The Den.
Images of these different tables can be found in questions above.
What is The Eastern Room and how do I book it?
The Eastern Room is positioned at the back of The Social filled with history of The Grand.
There is disabled access (a ramp) and a disabled toilet in the space.
There are only standard tables available in this space. A standard table is a low table with low chairs, with a backing.
To book in this space, please select ‘Eastern Room’ when booking online.
What is The Nook and how do I book it?
The Nook is positioned in the front window of The Social. This booth has views of picturesque Warrandyte nature and Yarra Street. This is a Semi Private Seating.
This table is a high table, sitting on a cushioned seat or a high seat with a backing. It can fit a minimum of 4 guests and a maximum of 5 guests. There are two tables available in this space.
To book this table, please select ‘The Nook’ when booking online.
What is The Den and how do I book it?
The Den is our new booth seating and is positioned inside The Social on the Upper Deck. This is a Semi Private Dining space.
This table is a low table, sitting on a cushioned seat. It can fit a minimum of 8 guests and a maximum of 10 guests. There is only one table available.
To book this table, please select ‘The Den’ when booking online.
I would like to sit in your outdoor area, Grand Stand, how do I do this?
When making your booking online, please select an outdoor table.
Images of our outdoor tables can be found in a question below.
What is the seating like outside in Grand Stand?
All tables outside in Grand Stand are on high tables with high stools, with a backing.
Additionally, we have low metal stools positioned along the edge of Grand Stand for casual drinking sessions.
What is the seating like in The Front Bar (formally The Public Bar)?
All tables inside The Front Bar are on high tables with high stools.
These tables are allocated to walk ins only and cannot be booked.
What is the seating like outside along The Footpath?
The tables outside along The Footpath are on low standard tables with low chairs, with a backing. There are also wine barrels with stools available.
These tables cannot be booked and are allocated to walk ins only.
Dogs are welcome to sit at the footpath tables.
If my booking is outside, does that guarantee it is undercover?
We have multiple tables under cover with other tables receiving some shelter from umbrellas or trees. If extreme poor weather, we cannot guarantee a table will be available inside however we will try our best to accommodate all table requests.
For all table requests, please note this in your booking in the ‘special requests’ box.
Images of our outdoor tables can be found in a question above.
Do you have a children’s play area?
No, we do not have a children’s play area.
OTHER
Do you sell Grand Gift Vouchers?
Yes! Grand Gift Vouchers can be purchased HERE.
The voucher can be used on food or beverages. Please note this is a physical hard copy voucher, not a digital voucher.
The voucher can be collected from The Grand Hotel free of charge or posted with tracked registered shipping for $10. The Grand is not responsible for Aus Post and delays in deliveries.
I would like to attend your Trivia night, how do I do this?
Trivia Tuesday returns 14th of May at 7:15pm.
Trivia played every Tuesday night in The Social at 7:15pm with Quiz Meisters!
To join in on the fun of Trivia Tuesday, book a table on a Tuesday night and select the experience ‘Trivia Tuesday’ and ‘The Lower Deck Standard’ OR walk in. Bookings are encouraged to avoid disappointment.
Trivia is free entry with Grand prizes and vouchers up for grabs every week!
Do you have happy hours?
Yes, we have happy hours 5 days of the week!
Beer Tower Happy Hours:
Monday – Wednesday 12pm – 9:30pm
Saturday 2pm – 5pm
Thirsty Thursday Happy Hours:
7pm – 10pm
Are you showcasing live sport?
Absolutely!
We showcase live sport everyday on our 13 plasma TV’s throughout our venue.
Do you have live music?
Yes we sure do!
Enjoy our Live Music Sunday Sessions every Sunday afternoon.
To view our upcoming line up filled with local artists, check out our What’s On Page HERE!
Can I bring a birthday cake to my booking?
Yes, you are welcome to bring a birthday cake. We do not supply birthday cakes.
A Birthday cake is the only external food or beverage permitted.
What time is your kitchen open?
All kitchen opening hours can be found on our Menu Page HERE.
Are children allowed in The Front Bar and Grand Stand?
No children under the age of 18 are permitted inside The Front Bar or Grand Stand after 8:30 pm.
All children under the age of 18 must be accompanied by their parent or guardian for entry at all times.
All children under the age of 18 must have an adult accompany them to the bar at all times, even if ordering a soft drink or juice.
Do you have a Kids Menu?
Yes we have a kids menu available
Are dogs allowed in Grand Stand?
No dogs are allowed in Grand Stand; however, they are welcome on tables along The Footpath.
Do you have disabled access?
Yes we have disabled access to all areas of our venue.
We have multiple disabled toilets and lift access to the Function spaces upstairs.
Can I sit upstairs for my booking?
No apologies, our upstairs spaces are for exclusive function bookings.
To view all Functions at The Grand information, including our functions package, please click HERE